Contact Us

Use the form on the right to contact us.

or call us direct on p: 08 9248 9440

Unit 2/33 Harris Road
Malaga, WA
Australia

08 9248 9440

Ecowater Services is an West Australian government authorised servicer of wastewater recycling systems (aerobic treatment units) and distributor of Enviroplus cleaning products.

Troubleshooting

One of the best things you can do to keep your ATU happy is to use Bio system and septic safe cleaning products and toilet paper to compliment your system. Ecowater Services uses and recommends Enviroplus – environmentally friendly cleaning products designed to add beneficially good microbes to your ATU. A green clean is a good clean.

Keep your ATU running at its best

One of the best things you can do to keep your ATU happy is to use Bio system and septic safe cleaning products and toilet paper to compliment your system. Ecowater Services uses and recommends Enviroplus – environmentally friendly cleaning products designed to add beneficially good microbes to your ATU. A green clean is a good clean.

Some helpful hints

Follow this useful guide to caring for your ATU system and you may save on costly callouts.

Hint 1 - Clean the inline plastic cartridge filter

For surface spray systems regularly check the clear inline plastic cartridge filter in the irrigation line leading from the treatment tank and remove and clean out if sediment accumulation exceeds 12mm.

  • Ensure when replacing the cartridge that is inserted in the correct way (look for directional arrow).

  • If you have an Arkal Dome filter - Use the “C” Spanner to loosen the Dome - Wash out the obstructions under a running tap and replace/tighten the dome again.

  • Don’t attempt to do this while the system is irrigating – it’s a good idea to switch the pump off but remember to turn it back on when finished. The switch is located in the fibreglass Blower Box Housing located, in most installations, on the top of the treatment tank.

Hint 2 - Turn the alarm to mute

If the “alarm sounds, turn the mute switch so the alarm stops sounding . The light will stay on! Before contacting Ecowater Services take note of whether the water light or the air light is on.

If it is the WATER LIGHT check the filter as suggested in Hint 1 or WAIT. It may have been that excessive use of water, such as a couple of loads of washing, the dishwater simultaneously working and the bathwater being released etc, combined with a partial blockage  in the filter may have caused the high level water alarm to activate. Resolve this issue by turning the pump off, clean the filter and try not to repeat the excessive load on the system.

OR

Hint 3 - Check the circuit breaker

Check the circuit breaker in the Blower Housing*/Electrical Control Box – a power surge or temporary interruption to your power supply may have tripped this. This may cause both lights to glow. Re-set the circuit breaker BUT if it trips again – contact Ecowater Services.

(*A Blower Housing is also known as an Air Pump Housing - It is the Rectangular Box on the top of the Biomax Unit that contains the Electrical Control Module for the Biomax Unit and also the Aeration Pump (Blower). In most cases it is made of Beige (sometimes Dark Green) fibreglass with side and end vents so the air pump can “breathe”.)

OR

Hint 4 - Is it an irrigation pump blockage?

The irrigation pump is equipped with an in-built thermal overload that will re-set itself. It is possible that a foreign object may be blocking the impeller of the pump. This will activate the automatic switch within the pump and in many instances will clear itself. During this function the water level may have risen to activate the high water light. If it occurs for a second time after “clearing” itself then contact Ecowater Services urgently.

If it is the AIR LIGHT you can go outside to the to the Blower Housing/Electrical Control Box and listen closely to see if you can hear the blower operating. If no sound is apparent remove the lid and re-set the circuit breaker as it may have tripped due to a power surge or a temporary interruption in your power supply as mentioned in Hint 3.

Don’t be concerned with the “heat” of the blower they do run “hot” and are designed to operate at high temperatures with a maximum ambient temperature of 40˚C.

Hint 5 - Check the Blower Housing*

If everything appears “normal” in the blower housing ie: blower functioning with a low “hum” and the circuit breakers are “set” you could check the clear plastic 4mm “hose” that leads off a nipple where the air line and enters the white PVC Electrical control Box. This may have become loose. Remedy and ensure that is it fastened securely to the nipple and firmly into the box. (be gentle, the air microswitch nipple can be very fragile). If all these things appear to be in place and your AIR LIGHT is still on CALL US.

*A Blower Housing is also known as an Air Pump Housing - It is the Rectangular Box on the top of the Biomax Unit that contains the Electrical Control Module for the Biomax Unit and also the Aeration Pump (Blower). In most cases it is made of beige (sometimes Dark Green) fibreglass with side and end vents so the air pump can “breathe”.

If you don’t feel confident in carrying out these steps to ensure your ATU is running happily, please contact the friendly team at Ecowater Services on p: 08 9248 9440 and arrange a call out.